HR Consulting · Canada & U.S.
CPHR · Chartered Professional in Human Resources
9+ years partnering with startups, growing businesses, and established organizations to build the HR systems, structure, and culture that help great people stay and thrive.
About Me
I'm a Chartered Professional in Human Resources (CPHR) with over 9 years of experience building HR systems, programs, and culture across a wide range of organizations — from early-stage startups finding their footing to large, established operations managing complex workforce challenges.
My career spans hospitality, construction, retail, and professional services — from supporting 6,000+ employees at Earls Restaurants across Canada and the U.S., to building the first HR function at The Vancouver Club from the ground up, to providing fractional HR support to a construction company in California. That range has shaped how I work: practically, collaboratively, and always with the realities of day-to-day operations in mind.
What I enjoy most is working where HR is still being shaped. Whether that means creating structure from the ground up, improving systems that aren't quite working, or supporting leaders through difficult people challenges — I'm energized by work that makes a real and lasting difference for both the business and its people.
I provide a neutral and trusted partnership. I listen before I recommend, I involve the people who will use the systems I build, and I stay involved through implementation to make sure things actually stick. No cookie-cutter solutions — everything I build is designed to work within your specific organization.
Areas of Practice
Finding the right people and creating a hiring process that is consistent, on-brand, and reflects the organization.
Setting employees up for success from day one with structured onboarding, clear expectations, and ongoing support.
Building performance review systems that are clear, fair, and actually used — with the manager training to back them up.
Understanding what's really going on through surveys and conversations, and turning that into meaningful action plans.
Creating policies and handbooks that align with legislation and are easy for managers to understand and follow.
Identifying future leaders, building internal pipelines, and supporting long-term development so great people stay and grow.
Selected Work
01
An outdated paper-based system with inconsistent reviews, no objective criteria, and managers who weren't having meaningful conversations with their teams. Employees didn't feel seen or supported.
Results
Review completion rates increased from 63% to 95% across 164 employees
Role-specific digital forms with weighted scoring and clear rating system
Managers gained confidence in giving structured, meaningful feedback
Performance tied directly to compensation decisions for the first time
02
Survey participation sat at 30% and trust in leadership was low. Employees didn't believe their feedback would lead to change — and managers weren't following up on results.
Results
Participation increased from 30% to 87% across 164 employees
Engagement score improved from 43 to 72
Department-specific action plans developed with managers and shared with teams
Improved trust and communication between employees and leadership
03
23% annual turnover, inconsistent onboarding, and weak recruitment practices were destabilizing the workforce and eroding team morale.
Results
Turnover reduced from 23% to 6%
Referral program generated approximately 50 qualified candidates
30-60-90 day check-in structure implemented for every new hire
Succession planning framework identified future leadership pipeline
04
Outdated policies, no employee handbook, and inconsistent documentation practices — creating compliance risk and contributing to employee relations issues.
Results
Comprehensive bilingual employee handbook developed and implemented
Legislative tracking framework introduced for proactive ongoing compliance
Meal and rest break audit plan implemented across field teams
Reduced legal exposure and improved manager confidence in ER issues
Testimonials
Get in Touch
Whether you're dealing with a specific HR challenge or looking to build structure from the ground up, I'd love to hear about your organization. Reach out and let's start a conversation.
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